![]() But, they also cannot interact with your Software project directly nor view agile boards, dashboards, etc. Clients accessing Jira Service Management portals do not consume licenses. You could automatically create comparable issues in the Jira Software project used internally, link it to the issue submitted by the client, and keep the information between the two synchronized. With that, you client users would submit their Bugs through a customer service portal. If you don't want to grant product licenses to your client users, then you could look at adding the Jira Service Management product to your environment. your other issue types to make that distinction. ![]() You would have to have a separate workflow for your Bug issue type vs. Note: If you are a FedRAMP customer, you will need to use a. If they are not in that group/role the issue will not be saved. Ensure that you have public facing DNS and allow inbound requests from the static IPs listed below. The workaround is to add a Validator to the Create transition to say if the Reporter has to be in a specified group or role to complete creation of the issue. There is not a feature specifically for limiting the types of issues a user can create. When viewed by client users, they would see only the issues they are permitted to see.Īdditionally, you would set up your client users in a User Group or Role that you could use in the project's Permission Scheme to give them the Browse Projects permission and the Create Issues permission, which would enable them to look at issues in the project (the ones they are permitted to see per the assigned Issue Security Level) and create issues. With that in place you could use one board for both your client and non-client users. I would not want them to be able to edit our tickets. You would have an Issue Security Level that says "this issue is viewable by all users", and a level that says "this issue is viewable only by non-client users". I have heard that there is a way to create a client-facing view/access to our board to view issues. You assign and Issue Security Level to each issue. If your issues are in a Company Managed project then you can use Issue Security to define Issue Security Levels that specify who can see each issue. If you are using the Jira Software product only, be advised that you will have to grant licenses to your client users to enable them to interact with the system to see and create issues.
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